We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


SPCA Fundraising

Every year the staff at Mill Bay Veterinary Hospital enjoy participating in #National Cupcake Day, which is a nationwide fundraiser for the SPCA and Humane Societies. This year we chose to donate all money raised to our local SPCA Branch. Operating in the Cowichan Valley for the last 22 years, the SPCA has a strong presence in our community.

Baking, decorating and upselling our cupcakes made the whole event very enjoyable for our staff. A few staff members baked cupcakes at home on their own time, and we met on the Sunday before the event and decorated all of the fresh little cakes together. As we all have different decorating capabilities the results were pretty original. Farm animals created from fondant, cupcakes iced with buttercream icing and decorated with candies and licorice, and simple chocolate frosted cupcakes filled our trays. With over 100 cupcakes ready to be sold to eager clients, we were all elated with the eye-pleasing cupcakes.

On Monday morning we arranged them at the front counter with a donation bucket beside them. There were even a few clients who made special orders to take to friends family and their co-workers. We were thankful to anyone who bought one treat or ten (there was some cheering and friendly banter for sure), our donation bucket slowly filled and by the end of the day, our final total was $472.06. The manager of the Cowichan SPCA Branch, Sandy Trent came in later in the week to collect the donations and was pleasantly surprised at our efforts. The money raised will go towards medical bills for animals in the shelter, food costs and the low-income spay/neuter program.

I know when I look back at this little event, I feel warm inside and a smile crosses my face, I’m sure all of my co-workers that participated alongside me feel the same way. If doing some baking with friends can raise that much money, the possibilities are endless. Perhaps next year we can step it up and join the Treat Week fundraising for SPCA and Humane Societies! It is a good feeling to know that a little effort goes a long way. Want to help out? Save all of your Country Grocer receipts and bring them down to us. Country Grocer gives gift cards to the Cowichan SPCA Branch when they collect a certain amount of receipts.

Have bags of bottles to be recycled? Take them to the Bottle Depot on Fisher Road in Cobble Hill and say, ‘hey, please donate the money from my bottle return to the Cowichan SPCA!’ Watch our Facebook page for any upcoming SPCA fundraisers, and remember, sparing a few hours here and there does help.

Written by: Meghan Seal, Inventory Specialist/Senior Receptionist



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Last updated: Monday, May 25, 2020

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-743-3223. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock on our door to let us know you have arrived and then return to your vehicle.

2. We can now see all cases by appointment only.

3. We are still OPEN with the following hours:
Monday to Saturday: 9:00 am - 5:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Mill Bay Veterinary Hospital