Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
A Little Chalk Fun at Work: Writing Patient Names on the Signboard
September 11, 2019
We are ready to welcome the fall at Mill Bay Veterinary Hospital after a busy summer.
We have started to use a large signboard (chalkboard) to write our daily patients names on. When clients walk up to our front door with their dog in tow or kitty friend in a kennel, they like to pause and read their pets name on the signboard. There have been many positive comments made to our reception staff about the signboard, and we are happy to share this improvement. Each night, when our appointments have finished, one reception member writes the next day’s patients names in coloured chalk. It is usually performed by our newest reception member Courtney who has an artistic flair and enjoys creating a masterpiece each evening. Courtney will take each piece of coloured chalk and make that stubbly little chalk ends dance all over the board.
Connecting with our clients makes our job more rewarding and creates lasting relationships with our clients as well. We look forward to writing your pet’s name on our signboard this fall!
With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
Monday to Saturday: 9:00 am - 5:00 pm
NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Mill Bay Veterinary Hospital