We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


The Cone of Shame

Has your pet had a time when that they wouldn’t stop licking or scratching at an area on their body? They instinctively want to chew or scratch trying to curb the itch, but this can introduce bacteria and create a larger problem.

When we have animals in the hospital for surgeries (spaying or neutering for example), some may be sent home with a buster collar to prevent them from licking at the incision site, especially those big male dogs! A “buster collar” or ‘Elizabethan Collar” can be purchased at a veterinary hospital or a pet store.

When animals lick at a wound or sore on their bodies, their tongues can be more destructive than helpful. This plastic cone can be slipped over their head and have a collar or string to hold it in place. A correctly sized cone will keep the animal from reaching the area of concern, and they will still be able to eat and drink.

Seeking medical attention from your veterinarian is the best way to deal with the concern, but having a buster collar on hand may prevent the area from worsening before being seen. ‘Buster collar’, ‘Elizabethan collar’, ‘e-collar’ or ‘lampshade’, these are some of the common terms when it comes to your pet wearing a cone on their head.


This is “LB” in his buster collar. His cone is on to prevent him from chewing at his body as he was experiencing some skin issues. Buster collars may also be used for pets with eye problems, wearing the cone will protect the eye and promote healing.

Some pets don’t handle the hard plastic collar as it can restrict their view. They can be afraid and plop their head onto the floor and not want to move. If this is the case for your animal, there are other types available as well. Blow up collars can be purchased and can be useful as the hard sided collars. There are also soft sided buster collars, shaped like the collar that “LB” is wearing, but made of a soft, durable material. Give some extra love to your pet if they are wearing a buster collar, they can’t scratch where they want to, and there is a lampshade on their head! If you have questions about the cone on your pet, please do not hesitate to give us a call at 250.743.3223.

Written By: Meghan Seal



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 30, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-743-3223. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock on our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations as long as we have the staff available to maintain the standard practice protocols. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours:
Monday to Saturday: 9:00 am - 5:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Mill Bay Veterinary Hospital