We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Beware Holiday Treats For Your Pets This Christmas Season

Christmas is on the way and at this time of year comes treats…  Although these mouth-watering items are delicious, they also may be dangerous for our furry friends.

Christmas is on the way and at this time of year comes treats. Treats of all shapes and sizes! Turkey with all the trimmings, mixed nuts with lovely aromatic spices, mandarin oranges, sugar cookies decorated by sticky-fingered little humans, and creative warming beverages. Although these mouth-watering items are delicious, they also may be dangerous for our furry friends.

Do you love to have a box of chocolates easily accessible for when company arrives or when the craving hits after a long day at work? Chocolates (dark chocolate especially), coffee/caffeine and marijuana can be toxic to our pets. Chocolate toxicity is one of the most common concerns for pets during the Christmas season. Grapes and raisins, alcohol, onions and garlic and xylitol are other items that may not be good for your pets. Xylitol is a sweetener and can be found in gum, candy and baked goods.

If your dog has consumed chocolate, please call your veterinarian at Mill Bay Veterinary Hospital at 250.743.3223 right away.

So what can you do to please your dog and cat? Try purchasing treats that can be given when the ‘puppy dog eyes’ shine at you as you munch on chocolate. Dental treats are always a good idea as they satisfy your dog and help remove tartar from their teeth as well. Many cat treats are small and can complement the diet that they are on.

Other than treats and Christmas goodies being harmful to your pet, please remember that giving treats to your pets can also cause weight gain, which can shorten their lifespan. Remember, share the love with your pets this holiday season, not your treats.

Have a Merry Christmas from all of us at Mill Bay Veterinary Hospital!

Written by: Meghan Seal, Inventory Specialist/Senior Receptionist


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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Last updated: Monday, May 25, 2020

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-743-3223. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock on our door to let us know you have arrived and then return to your vehicle.

2. We can now see all cases by appointment only.

3. We are still OPEN with the following hours:
Monday to Saturday: 9:00 am - 5:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Mill Bay Veterinary Hospital