We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


It’s Not Dog Dander, It’s Flea Poop!

It’s 9 pm. You hit the couch and slowly conform to the stillness of the evening. The family dog is curled up beside you, asleep. Little do you know that there are many little black specks on that dog. Fleas. One jumps from the dog onto your bare arm. Your cat-like reflexes smack at the bug that has just landed on your arm. It doesn’t die; you look closely and see that it’s a flea. Those few minutes of solitude and relaxation are over. You reach over and run your fingers through the dog’s fur to find flea poop, lots of it. Your mind races, do we have any flea and tick treatment left from last year? So, you check the cupboard and the medicine cabinet, nothing. The vet is closed; it’s 9 pm.

Okay, well you can call in the morning and see if we can refill our Bravecto prescription. You settle back into the comfort of your couch the dog is now laying at your feet, but that sensation that something is crawling on your skin does not wain. At least the dog is comfortable right now.

Sound familiar? Some pet owners keep their pets on flea and tick medication year round as our winters are mild enough to see fleas through some winter months.

Have you brought your dog or cat in for an office visit within the last year? If so, you can come in and pick up prescription flea/ tick medication for your pet. If we have not seen your pet recently, give our reception team a call at 250.743.3223, and they will book you an appointment to see one of our veterinarians Dr. Heidi Clouse, Dr. Jill Keogan, Dr. Susan Calverley and Dr. Bacty Turi.

Some of our more popular ectoparasites products are:

  1. Simparica – A flavoured tablet that is given orally once a month to your dog, killing adult fleas before they have a chance to lay eggs. It breaks the fleas life-cycle, which is important to prevent flea infestation. Simparica also kills five species of ticks. With the population of ticks growing in Canada, preventing ticks on your dog helps prevent diseases that can affect both humans and dogs. This flavoured tablet lasts for the full 30 days, and dogs love the flavour.
  2. Next on the bestseller list is Bravecto, another flavoured tablet that is given orally, which kills fleas and ticks, lasting for 12 weeks. Dosing every three months can be handy for those busy households. Bravecto now has a topical application available, for cats and dogs that kills fleas for twelve weeks and ticks for eight weeks. Does your dog hide when it’s time for medication? Try the topical application! Apply the full contents of the tube to the back of your cat or dogs neck, and Bravecto will do the rest.
  3. Nexgard is chewable tablet used to prevent fleas and ticks, given once a month. This product can be used for puppies and adult dogs.
  4. If a topical product is what you prefer, we carry Revolution for both dogs and cats. Revolution is applied once a month and kills fleas, ticks, and some internal parasites.
  5. For those pets who haven’t had a visit with their veterinarian in the past year, we also sell Advantage over the counter. Advantage is a topical solution applied once a month to a dog or cat, sold in packages of four or six month supply.

For more information on fleas and ticks services, visit our Dog Fleas and Ticks page and our Cat Flea and Tick Control.

Written by: Meghan Seal



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 30, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-743-3223. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock on our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations as long as we have the staff available to maintain the standard practice protocols. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours:
Monday to Saturday: 9:00 am - 5:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Mill Bay Veterinary Hospital