We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

250.743.3223

Contact

Mill Bay Veterinary Hospital in Mill Bay, British Columbia

Please give us a call, send us an email or fill out our contact form to get a hold of us. We are happy to assist you!

Contact Us
Phone: 250.743.3223
Fax: 250.743.5423
Email: info@millbayvet.com

Our Location
840 Deloume Road
Mill Bay, British Columbia, V0R 2P0
Get Directions

We are located in the Little Italy Neighborhood, between Barry Rd and Lodge Pole Rd.

Hours of Operation
Monday – Saturday: 9:00am – 5:00pm
Sunday: Closed

For all other inquiries, please give us a call.

 

 

After-Hours Emergency
For Large Animal after-hours emergencies, please contact us by calling 250.743.3223.

As of June 1, 2019, we discontinued after-hours emergency calls for small animals. Please contact Central Island Veterinary Emergency Hospital at 250.933.0913. They are located at 6550 Metral Drive in Nanaimo, British Columbia.

Have a Question? Want to Book An Appointment?

For booking inquiries, please give us a call or specify your preferred dates & times and provide any information that will help us better serve you and your pet!

If you require immediate attention or have an emergency, please do not use this form. Give us a call at 250.743.3223 instead.

For messages submitted through the form, a team member will respond within 1-2 business days.

COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 30, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-743-3223. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock on our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations as long as we have the staff available to maintain the standard practice protocols. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours:
Monday to Saturday: 9:00 am - 5:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Mill Bay Veterinary Hospital