We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Adventures in (Veterinary) Pet Sitting

Being asked to look after a client’s pet while they are away, feels like quite an honour, that they trust us to keep their beloved safe.

Recently, I was asked to stay over for a one night’s stay at a client’s house. They have two mature male dogs that were to be cared for in their home. Honestly, I saw this as a one-night reprieve from being a mom and wife. Time to walk the dogs and take a break! Mickey and Zac were leary upon my arrival, late in the afternoon. I had only seen them from the other side of the counter in our reception and the treatment area at Mill Bay Veterinary Hospital. They both sat on the top of the couch and watched, as I entered the house and neither wanted to go outside, as I called them in a sweet voice. After a few unsuccessful attempts at calling them, I raided the refrigerator to find a package of hotdogs. Perfect! A little food motivation should help. I lured them both outside and proceeded to rub their tummies and introduce myself. We ate our dinner together, then proceeded to take a walk through their neighbourhood. Our evening went by fast, as we snuggled on the couch, through two episodes of CSI. Up to bed we went, I shared the king size bed with both Zac and Mickey. They are around ten pounds each and I still had plenty of room.

We all slept pretty well, and I awoke at 7 a.m. to find Zac and Mickey both sitting awake at the end of the bed. I sat up, and they both looked shocked. I think they must have forgotten who I was. Mickey bolted under the bed, where he stayed until I coaxed him out with a few kibbles.

Prior to leaving for work, we had a good walk around in the backyard, I filled their bowls with breakfast and popped Mickey’s medication down his throat. Their parents would be back soon, so they had some time to lay around on the couch.

It was great to spend an evening with the critters, checking out a new neighbourhood, and having a morning off of taking kids to school!

Written by Mill Bay Veterinary Hospital


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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Last updated: Monday, May 25, 2020

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-743-3223. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock on our door to let us know you have arrived and then return to your vehicle.

2. We can now see all cases by appointment only.

3. We are still OPEN with the following hours:
Monday to Saturday: 9:00 am - 5:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Mill Bay Veterinary Hospital