We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Considerations You Need to Know When Camping with Your Pet

We have all been to that tiny convenience store, paying an outrageous amount for a bag of marshmallows while camping because that is the one thing you forgot, and well, camping isn’t complete without making smores. It is a bit more difficult when we forget something our pet needs. Like medications or that special diet, he has to be on so he doesn’t scratch his skin raw while you sleep at night.

Here are a few things to consider when camping with your pet.

The heat – When temperatures rise on Vancouver Island, we must try to keep our furry friends (and ourselves) as comfortable as possible. Keep fresh water available and make sure there is shade available for them is important.

Does your dog love to fetch? They might not know when to stop, so keeping high energy activities minimal in the middle of the day when it is the hottest is best for them. Try an early morning hike or checking out that new walking path after dinner when the day’s temperature has decreased.

Leash up – Many dogs are accustomed to accompanying their owners off-leash and are well behaved, but be respectful to those dogs that are not able to be off-leash, and campers that don’t have pets with them. Keep a leash with you if you are strolling those long beautiful beaches, or out for your evening stroll around the campground. Also, keep in mind, having a name tag on your dog with your phone number is beneficial if he or she decides to go on a walkabout at the campsite.

Essentials – Be sure to call ahead (250.743.3223) and order your pet’s medications a few days before you load up and head out. It takes at least 24 hours for our reception team to refill your pet’s medications. Is your pet on a specific diet? The diets that we carry are only available to purchase at a vet clinic. Make sure you have plenty to take with you, or you may have to make a few phone calls to find out which other clinics in the area that you are camping carry Royal Canine Hypoallergenic HP! If you camp with an RV or travel trailer, it may be a good idea to purchase a few cans or small bag to keep in your trailer for the camping season. Makes for one less thing to forget!

Also – Checking to make sure that the campground of your families choice allows dogs. There may be restrictions for private campsites. Provincial campgrounds do allow dogs but ask that they stay leashed.

Hopefully, you and your family will be able to check out a campground this summer!



A Little Chalk Fun at Work: Writing Patient Names on the Signboard

We are ready to welcome the fall at Mill Bay Veterinary Hospital after a busy summer.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 30, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-743-3223. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock on our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations as long as we have the staff available to maintain the standard practice protocols. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours:
Monday to Saturday: 9:00 am - 5:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Mill Bay Veterinary Hospital