We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
What type(s) of farm animals and services do you provide?
Beef Cows, dairy cows, pigs, goats, sheep, llamas and alpacas, chickens and ducks are included in our Large Animal Veterinarian rotations. We provide consultation for flock and herd health, nutrition, internal and external parasite control, and vaccination programs. Surgical procedure for elective surgery and emergency surgery can be provided at our hospital, or on the farm. Our Large Animal Veterinarians service the Dairy Herds on Southern Vancouver Island for the following: Herd Health, Reproduction Services, and Wellness Consultation. Emergency surgical procedures for Twisted Stomachs, Cesarean Sections, and bloat or elective surgery can be performed by any of our Large Animal Veterinarians.
What about equine services?
Equine Services include consultation for vaccination and wellness programs, internal parasite control, dental health and nutritional consultation. We have the ability to provide lameness exams including x-rays for our equine clients and use referral services as necessary. Pre-Purchase exams are offered to clients purchasing a new horse including x-rays if requested. Surgery for wound repair and other elective surgery can be performed by any of our Large Animal Veterinarians. Please call our hospital for bookings.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 30, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-743-3223. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock on our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations as long as we have the staff available to maintain the standard practice protocols. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Saturday: 9:00 am - 5:00 pm
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Mill Bay Veterinary Hospital