We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Saying goodbye to our cherished family pets is a difficult time for our clients, and Mill Bay Veterinary Hospital has a private room for the end of life procedure. When you are ready to say goodbye, a sedative is administered and allowed to take effect over the next ten minutes. Once your pet is settled and relaxed the final injection is administered, and your veterinarian will stay with you and your dog until end of life is pronounced. We do understand that not all clients wish to be with their pets at end of life, and we are happy to take over that role.
What is pet euthanasia and how do I know when it’s the right time?
Please book an appointment to discuss the quality of life with one of our veterinarians.
Can I say goodbye to my pet in the comfort of our home?
Our hospital is happy to schedule home visits for the final farewell of your beloved dog. We understand the difficulty of these decisions and are ready to help. Please call our hospital to discuss these arrangements.
How is the euthanasia drug administered?
The final injection is given intravenously in either a front or back leg, and the drug takes effect quickly.
What is the cost of pet euthanasia?
Please call our hospital for the current pricing of euthanasia, and cremation.
Does your clinic provide bereavement counselling?
We allow our clients and their family the opportunity to stay as long as they like with their dog once the euthanasia procedure is complete. Once you feel ready to leave our staff will follow your instructions for the care of your dog’s remains. We offer private cremation and provide you with choices of tasteful urns and keepsakes for your dog’s ashes. We also offer the choice of group cremations where your dog is cremated, and no ashes are returned to the hospital. Clay paw prints are also available upon request. Clients who wish to take care of their own pets remains are welcome to take the body home.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 30, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-743-3223. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock on our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations as long as we have the staff available to maintain the standard practice protocols. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Saturday: 9:00 am - 5:00 pm
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Mill Bay Veterinary Hospital