We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Dog Skin Care

Skin is the largest organ in the body and should not be ignored. Skin issues can lead to systemic infections and general illness for the animal. They can also be a symptom of another disease.

What are the causes, symptoms & diagnosis of bacterial skin infections?

Skin issues can be caused by allergies (food or environmental) contact irritation, immune diseases endocrine disease, fungal disease or parasites. Symptoms such as hair loss, itching, sores, and or scabbing, bad odour should be brought to the attention of your veterinarian for a complete diagnosis.

What are the causes, symptoms and treatment for ringworms?

Contact with an infected animal or environment can cause transfer of ringworm. Symptoms noticed are hair loss, itching, crusting and scabbing often in a ring shape on the skin. Treatment can consist of topical preparations and or oral medications depending on the severity of the infections.

What are the causes and treatment of allergic skin diseases?

Allergies to either food ingredients or the environment (plants, mites, fleas etc.) treatment can include antibiotics for underlying infection, antifungal if the yeast is present, and medication to inhibit itching.

What are the causes and treatment of parasitic skin diseases?

Fleas and tick (ectoparasites) can all cause skin issues. Treatment with antiparasitic can rectify the problem, but prevention is always best. Especially when living in an endemic area, especially for fleas.

What are the causes and treatment of hormonal skin diseases?

An underlying metabolic disease like thyroid can manifest as a skin issue. If the veterinarian is concerned, they can diagnosis with bloodwork and start the appropriate treatment.


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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 30, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-743-3223. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock on our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations as long as we have the staff available to maintain the standard practice protocols. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours:
Monday to Saturday: 9:00 am - 5:00 pm

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Mill Bay Veterinary Hospital