We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Here at Mill Bay Vet we often see dogs with behavioural issues. There is a multitude of underlying reasons that can cause behavioural changes, many of which can be found and corrected through proper diagnosis and treatments. If an unwanted behaviour is found to be unrelated to a medical condition, we can refer you to a dog trainer/behaviourist.
How can behavioural counselling help my dog’s behaviour?
Animal behaviour counsellor/trainers can help owners by educating them on the use of positive reinforcement techniques to overcome inappropriate behaviours.
What happens at the initial dog counselling meeting?
A behaviour consultation will involve a one on one conversation with a trainer to discuss the problem behaviours you and your pet are dealing with to get a thorough picture. Your trainer will then provide you with a detailed plan using various strategies to overcome the difficulties.
Will my pet insurance policy cover the cost of dog behaviour counselling?
Each insurance company has their own set of policies and packages. It is best to contact the different insurance providers for information on coverage of behavioural counselling.
What can I expect after the consultation?
You should expect to have a better understanding of what is needed to be done to correct the inappropriate behaviour. Behaviour modification work is an ongoing process and with the appropriate knowledge and training techniques, you will eventually be able to manage problems on your own.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 30, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-743-3223. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock on our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations as long as we have the staff available to maintain the standard practice protocols. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Saturday: 9:00 am - 5:00 pm
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Mill Bay Veterinary Hospital