We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Why are blood tests important for my cat’s health?
Many diseases such as kidney, thyroid, pancreatic and heart disease, are diagnosed with blood testing. Results are kept in your cat’s medical records and we are able to trend changes early which leads to treatment plans and management of the disease allowing a longer and healthier life for your cat. Heartworm and Tick-borne disease screening are available, allowing us to respond quickly to these problems, and feline viruses such as feline Leukemia, FIP can all be detected by blood testing.
How long does it take to get blood test results?
Blood testing can be done either in our hospital lab, or we send them out to the larger national labs for tests not available in our hospital. In-house testing can be done in a matter of hours, whereas testing done out of the house can take 1- 2 days.
How should I prepare my cat for their blood tests?
Bringing your cat to the hospital in a safe and practical cage is step number one. We generally take your cat to our treatment area where our well-trained staff can quietly restrain your cat for a blood draw.
How often should blood tests be done?
Blood testing is best done annually to keep a current baseline.
Does your clinic perform urinalysis and biopsy?
Our hospital is able to perform urinalysis for the detection of bladder infections, diabetes, bladder stones, and crystals.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 30, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-743-3223. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock on our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations as long as we have the staff available to maintain the standard practice protocols. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Saturday: 9:00 am - 5:00 pm
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Mill Bay Veterinary Hospital